Getting Started

Introduction

The NEONNOW Admin application provides an admin interface to NEONNOW. It is intended to be used for the following user types

• Admins & Implementors - who are initially deploying contact centre (tenant) instances solution, and configuring core features of the platform including user management of NEONNOW Admin

• Operations staff - who will be carrying out such tasks as managing Operational Parameters, Custom Schedules, or Managing Agent Wrap Codes.

Feature Overview

• Contact Centers - control configuration within each Contact Center instance (aka tenant). Within each instance, select ‘Customise’ to configure the following areas:

  • Features - enable of core features including Interaction History, Insights

  • Integrations - enable & configure SSO, CRM integration and External Directories

  • Agents - control configuration that influences Agent experience, such as ACW & Wrap codes, Personal Contacts, Templates, recording controls

  • Queues - control queue-based configuration including hiding queues

  • Customisation - enable softphone-only mode, and configure various types of Modules

  • Channels - Enable NEONNOW Email (requires additional configuration), 3rd Party Chat Connectors, and Ad-hoc outbound SMS

  • Operations - configure Operational Parameters and Custom Schedules

• Users - invite new users, manage existing users

• Organisation Settings - setup org-level configuration, such as branding