📄️ Getting Started
Introduction
📄️ User Management
Add users
📄️ Insights Reporting
Reports are available within the softphone as an Enterprise feature "Insights". This page provides an overview of the reports available.
📄️ Queues & Routing Profiles
Queues and Routing Profiles are setup and managed directly in Amazon Connect. Please refer to the Amazon Connect guide here
📄️ Contact Searching
Coming Soon...
📄️ Operational Parameters
Operational Parameters in can be used to allow supervisors to dynamically control some aspects of the contact centre, e.g changing routing behaviour, turning on banner messages etc.
📄️ Custom Schedules
Custom Schedules in can be used to check whether the current day/time is in a specific schedule, for example you can have a schedule for public holidays that